Sanitizing & Disinfection Service

Most asked questions

Frequently Asked Questions

Commercial Services

We serve a variety of property types in industries such as commercial, education, healthcare, industrial, retail and other specialty industries. To learn more about our services and property types, visit our Services page.

We provide residential and commercial cleaning, sanitizing and disinfecting services.

Our disinfecting solution eliminates the following:

  • SARS-CoV (COVID-19)
  • eColi
  • H1N1
  • Bacteria
  • Norovirus
  • Hepatitis B & C
  • HIV
  • Streptococcus
  • Staphylococcus
  • Methicillin-resistant Staphylococcus aureus (MRSA)
  • Carbapenem-Resistant Enterobacteriaceae (CRE)
  • Tuberculosis
  • Salmonella
  • Listeria
  • Feline / Canine coronavirus
  • Allergens (pet dander, dust mites, cockroach allergens)
  • Inhibits growth of mold / mildew / other fungi
  • Eliminates malodors

This is only a short list and is not exhaustive.

Cleaners are not registered with the EPA and cannot make public health claims on their label such as killing germs or having any anti-microbial action.

As part of the EPA registration process, disinfectant products are put through rigorous testing to prove their efficacy and measure toxicity. The EPA registers three types of disinfectants: Limited, General, and Hospital. All three disinfectants destroy or irreversibly inactivate certain microorganisms on hard, inanimate surfaces and objects.
You can determine a “limited,” “general,” or “hospital” disinfectant by the microorganisms listed on the label.

  • Limited must be supported by efficacy testing against either Salmonella cholerasuis or Staphylococcus aureus. Limited disinfectants are found mostly in household use.
  • General must be supported by efficacy testing against both Salmonella cholerasuis and Staphylococcus aureus. General disinfectants are used in commercial areas.
  • Hospital must be supported by AOAC Use Dilution or AOAC Germicidal Spray efficacy testing against Staphylococcus aureus, Salmonella cholerasuis and Pseudomonas aeruginosa. The bacteria Pseudomonas aeruginosa hides behind biofilm and is difficult to eliminate. Killing this bacterium is required for “Hospital Disinfectant”.

Also, as part of this evaluation process, products are assigned to a toxicity category:  The categories range from category 1 (highly toxic) to category 4 (no exposure warnings required on the label). Our disinfectant received an EPA category 4 rating for all exposure routes with the exception of mild eye irritation.

We use a hospital grade disinfectant.

A substance, or mixture of substances, intended to reduce the number of microorganisms on inanimate surfaces or in water or air.

No. Our disinfectant does not contain volatile organic compounds (VOCs).

We use an is non-reactive and non-corrosive EPA registered disinfectant cleaner, mold killer and super effective odor eliminator.

It kills 99.999% of bacteria, including eColi, Salmonella and Listeria in less than 60 seconds, and it’s odorless, requires no rinse and doesn’t alter the taste of food that has been prepared on sanitized surfaces. (D2)

The disinfectant breaks down to a simple salt, producing no harmful by-products!

Disinfection professional today are generally concerned with what percentage of a given germ is killed by a particular process or disinfectant. The highest percentage that is generally used is 99.9999%. In scientific research papers, this percentage is written as “ a 6 log 10 reduction”, but in medical shorthand it’s known as a “6-log kill rate.”

So how are log rates calculated? Scientists use a logarithmic scale. Log reduction stands for a 10-fold (or one decimal point) reduction in bacteria, meaning the disinfectant reduces the number of live bacteria by 90 percent for every step.

To help understand the value of each additional “log”, let’s do the math for a small colony of a million MRSA bacteria under the edge of a patient’s table in a hospital:

  • A 1-log kill reduces the colony to 100,000 MRSA bacteria after a 90% reduction;
  • A 2-log kill reduces the colony to 10,000 bacteria after a 99% reduction;
  • A 3-log kill reduces the colony to 1,000 bacteria after a 99.9% reduction;
  • A 4-log kill reduces the colony to 100 bacteria after a 99.99% reduction;
  • A 5-log kill reduces the colony to 10 bacteria after a 99.999% reduction;
  • A 6-log kill reduces the colony to 1 MRSA bacterium after a 99.9999% reduction.

Our disinfectant kills 5-logs. Give us a call today and don’t settle for anything less.

The EPA has 4 toxicity categories.

The four toxicity categories, from one to four are:

  • Toxicity category I is Highly toxic and Severely irritating,
  • Toxicity category II is Moderately toxic and Moderately irritating,
  • Toxicity category III is Slightly toxic and Slightly irritating,
  • Toxicity category IV is Practically non-toxic and not an irritant.

Residential Services

This varies for three main reasons:

  1. Size of property
  2. Density of contents in the space and
  3. Reason for treatment

For example, treating for pathogens takes longer than treating for light odors. On average, a 2,000 square foot residence will take less than 30 minutes.

Our solution has a 10-minute dwell time.   Specifically, we allow a surface to remain wet for 5 minutes for virus inactivation and we allow a surface to remain wet for 10 minutes for bacteria disinfection.

The only thing you need to do is allow us to gain access to your home or business. Certainly if you feel comfortable you can give us a key, which makes things much easier for our staff. But by no means do you need to be home for us to complete the job.

Yes, of course! Contact us in advance so we can meet your request. We want our service to conveniently meet your needs and we will make every effort to make appropriate changes based on your needs. Any last minute change to a scheduled service date may be charged.

The solution is an NSF food surface sanitizer—no rinse required product, which means food can be prepared on treated surfaces.

We ask that children and pets not to be present during treatment to ensure that the disinfecting solution is applied effectively.

The product is a safe, non-corrosive, non-irritating to skin and hypoallergenic.

The solution breaks down into a simple salt. It contains no ozone harming volatile compounds and produces no chlorinated byproducts or carcinogenic compounds.

The disinfectant is non-corrosive and safe to use on carpets, fabric, colorfast fabrics, stone, plastic, stainless steel and metals.

The disinfectant solution is odorless.

Note: Some people might smell a light “swimming pool scent” that dissipates with time.

“No rinse required on food contact surfaces” is a safety rating given by NSF International (previously the National Sanitation Foundation).  The NSF testing guidelines are a continuation of the USDA product approval and listing program, including the FDA 21.  Vital Oxide is rated “no rise required on food contact surfaces” category D2, meaning Vital Oxide is approved for use in commercial or residential kitchens to control bacteria, viruses, and mold without the need to wash/rinse the area with water after Vital Oxide is applied.

In some cases, we can clean and disinfect at the same time, but this depends on how dirty the surfaces we are cleaning/disinfecting are—the dirtier the surface the less effective the disinfectant.

Disinfectants need to contact the area to disinfect and cannot do this effectively with a barrier of dirt or grime in the way. Once the dirt has been wiped away the disinfectant can get to work. Under lightly soiled conditions, we can clean and disinfect in the same step with just our disinfecting solution.

NOTE: EPA requires all disinfectants carry the following label direction: “For heavily soiled areas, a pre-cleaning step is required.”

We are fully insured and are more than happy to send certificates of insurance at your request.

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